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The Energy Group is committed to maintaining compliance with Data Protection Laws (such as Data Protection Act 2018 and GDPR), and also for managing its information and knowledge in accordance with current legislation, best practice and ISO27001:2017 Information Security Management.


Your rights and your personal data

Unless subject to an exemption you have the following rights with respect to your personal data:


Information collected

We collect information from those who:


The legal basis for holding your information

Consent: You have given your consent by submitting your data.


What we do with your information

We collect this information to understand your needs and provide you with a better service, and in particular for:

Your personal data will be treated as strictly confidential and will not be shared outside of the Energy Group, or successors in title to our business, unless required by law.


Storage and security

The Energy Group complies with obligations under the Data Protection Act 2018 and GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and
disclosure and by ensuring that appropriate technical measures are in place to protect personal


Personal data retention schedule

In order to minimise risk from a data breach, we regularly delete data stored on our website that is no longer required to process enquiries, applications or orders, and data will be retained on our website for no more than one month.


Links to other websites

This website may contain links to other websites which are outside our control and not covered by this privacy policy. If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy which may differ from ours.


About cookies

A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website. Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire, or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit Alternatively, you can search the internet for other independent information on cookies.


Are you happy for us to use cookies?

Some features that are designed to give you a better online experience only work if we use cookies. We assume that by continuing to browse our site you are happy for us to use cookies. You can change your mind at any time but, for now, if you are happy for us to store and access cookies on your device for the purposes described you only need to signify that you are happy using the popup
on each page. E-mail:


Changes to our Privacy Policy

We may revise this Privacy and Cookie Policy at any time by amending this or related pages. You are expected to check this page from time to time to be aware of any changes that are made and are legally binding on you. Some of the provisions contained in this Privacy and Cookie Policy use may also be superseded by provisions or notices published elsewhere on our site.